Write to a person, not a ticket queue.
Speecho is built and supported by one person. Every message lands in the same inbox and gets a real answer, usually within a business day and always within five.
Support and everything else
Questions about the product, a transcript that came out wrong, a payment that did not arrive, a refund, a feature you wish existed, press and partnership requests. One address for all of it.
Privacy and your data
Access, export or erase your data, or ask how it is handled. Most of this you can do yourself on the account page in the app; write if you would rather we do it, or if the account is already gone.
Security issues
Found a vulnerability? Send reproduction steps to support@speecho.app. What is in scope and how reports are handled is on the security page; the same contact is published in security.txt.
What to include so the first reply is the fix
- Which account. The email you signed up with.
- Which file or session. The transcript title or the time you ran it. We keep audio only if you switched on "Keep audio", so for accuracy questions a short sample of the recording helps.
- For billing. The Paddle order number from your receipt email. Refunds inside 14 days are unconditional; just ask.
- For a bug. Browser and device, what you clicked, what you expected, what happened instead. A screenshot beats a paragraph.
- For a feature request. What you are trying to do and what is missing. Requests are read by the founder: List mode was built after a customer asked to voice a word list one word at a time and get every file in one ZIP.
Where answers already live
- Help: answers about credits, files, live sessions, voices, privacy and the account, with a search.
- Pricing: what credits cost, whether they expire (they do not), the free minutes.
- Refunds: the 14-day policy in full.
- Privacy: what we store, for how long, and which AI providers process audio.
- Changelog: whether a feature exists yet.
- Account page: usage, receipts, data export and deletion, all self-service.
Company
Speecho is run by one person, the same one who answers this inbox. Payments are handled by Paddle as Merchant of Record, which is the seller named on your receipt. There is no phone line and no office to visit; email is the only channel, and it is read every working day.