Refund Policy
We want you to be satisfied with Speecho. This policy explains when and how you can request a refund.
1. 14-Day Refund
You can request a full refund of any purchase within 14 days of the original purchase date, for any reason. It does not matter whether you have used some, all, or none of the credits from that purchase.
After 14 days, you may still be eligible if a technical problem on our side kept you from using your credits - see Section 5.
2. After 14 Days
Purchases are non-refundable once 14 days have passed since the original purchase date, unless the request is caused by a service failure on our side.
At our sole discretion, we may offer goodwill compensation (such as bonus credits) for individual cases that fall outside this policy. Such gestures are not guaranteed and do not establish a precedent.
3. How to Request a Refund
Email support@speecho.app with:
- The order ID from your Paddle receipt (this is sufficient to identify any purchase)
- The email address used for your account (optional but speeds things up)
- The reason for the refund request (optional, it helps us improve Speecho)
For a purchase made without an account before October 2026, when that was still possible, the order ID alone is enough - we match it directly in Paddle, no account access required.
We aim to respond to refund requests within 5–7 business days.
4. Refund Processing
- Approved refunds are processed by Paddle, our Merchant of Record. The refund is returned to the original payment method.
- Processing time depends on your bank, typically 5–10 business days.
- Refunds are issued in the original currency of the purchase. We do not compensate for currency conversion fluctuations.
- Once a refund is processed, the credits from that purchase are removed from your account. If some of them were already used, your balance may go below zero.
5. Service Failures
If a transcription, voice generation or other job fails on our side, the credits for it are returned to your balance automatically - you don't need to ask.
If a problem on our side lasts more than 24 hours and keeps you from using credits you've purchased, email support@speecho.app and we'll either refund the unused credits or add bonus credits, whichever you prefer. This applies even after the 14-day window has passed.
Shorter interruptions don't normally qualify, but if one caused you a real problem, write to us anyway - we read every message and we'd rather fix it than argue about it.
6. Chargebacks
Please contact us at support@speecho.app before initiating a chargeback with your bank. Most disputes can be resolved quickly through direct communication. Chargebacks initiated without contacting us first may result in account suspension.
7. Changes to This Policy
We may update this Refund Policy at any time. The date at the top reflects the latest revision. Changes do not apply retroactively to purchases made before the change date.
8. Contact
Questions about refunds? Email support@speecho.app.