Refund Policy

Last updated: May 2026

We want you to be satisfied with Speecho. This policy explains when and how you can request a refund.

1. Eligibility for Refund

You are eligible for a full or partial refund if:

• You request the refund within 14 days of the original purchase date.
• You have unused credits remaining in your account at the time of the request.
• The transcription service failed to deliver due to a verifiable issue on our side (e.g., system outage, processing failure that we could not resolve).

2. Non-Refundable Cases

Refunds will not be granted for:

• Credits that have been spent on transcriptions, regardless of your satisfaction with the output (transcription quality depends on input audio and OpenAI Whisper's model).
• Requests made more than 14 days after the original purchase, unless the issue is caused by a service failure on our side.
• Dissatisfaction with transcription accuracy when the audio is of low quality (background noise, heavy accents, multiple overlapping speakers, etc.). We always recommend reviewing transcripts before relying on them.

3. How to Request a Refund

Email support@speecho.app with:

• The email address used for your account or guest session
• The order ID (found in your purchase receipt from Paddle)
• The reason for the refund request

We respond to refund requests within 3 business days.

4. Refund Processing

• Approved refunds are processed by Paddle, our Merchant of Record. The refund is returned to the original payment method.
• Processing time depends on your bank, typically 5-10 business days.
• Refunds are issued in the original currency of the purchase. We do not compensate for currency conversion fluctuations.
• Once a refund is processed, the corresponding credits are removed from your account.

5. Partial Refunds

If you have used part of a credit pack, we will refund only the unused portion. For example, if you purchased the $10 (10 hours) tier and used 3 hours, you may receive a refund equivalent to 7 hours: ($10 / 10 × 7) = $7.

6. Service Outage Refunds

If we experience a verified service outage longer than 24 hours that prevents you from using credits you've already purchased, we will offer either:

• A full refund of unused credits, or
• Bonus credits equal to 50% of your unused balance, at your choice.

7. Chargebacks

Please contact us at support@speecho.app before initiating a chargeback with your bank. Most disputes can be resolved quickly through direct communication. Chargebacks initiated without contacting us first may result in account suspension.

8. Changes to This Policy

We may update this Refund Policy at any time. The date at the top reflects the latest revision. Changes do not apply retroactively to purchases made before the change date.

9. Contact

Questions about refunds? Email support@speecho.app.